We constantly measure the satisfaction of our customers. We do this with a weekly questionnaire that we send to all customers for which we have completed our work.
The question, ‘Are you satisfied with the performance of our company?’ was answered positively in no less than 76% of cases, 18% gave a neutral answer and 6% said they were not (or not entirely) satisfied.
The questionnaire also asked for extra information on the answer given, and whether the respondent could indicate where any improvements could be made. We analysed all the answers, discussed them in-house and used them to help optimise our services. Shown below are a number of quotes from our customers, taken from polls over the past quarter.
Quotes
W. van Gameren, GKB Realisatie
“Good communication, and we found the brainstorming process pleasant. Something that could be improved: give clear instructions on how the process should continue after drilling. In this instance we came, but weren’t able to do any work.”
Sander Engberts, Allure Bouw
“The piles were installed as per our instructions. The measuring was only partially completed, although we were assured over the telephone that this had been done. The process was completed at a later stage and, thankfully, everything was okay.”
Patrick Wijts
“Very satisfied with the work. As a private individual rather than a company, I was very happy with the recommendations and good collaboration with Vroom’s Mr Bikker.”
Har Houwen, Willems Bouwbedrijf B.V.
“Good brainstorming, and the work was completed quickly.”
